Refund policy
Return & Refund Policy
At Azmira Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.
Return Period
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging, tags and accessories where applicable.
- Not show signs of damage caused after delivery.
- Be accompanied by your order details or proof of purchase.
How to Request a Return
To request a return, please contact us at:
Email: 1suaestore@gmail.com
Please provide your order number, reason for return and relevant photos/videos if applicable.
Do not send an item back before receiving return instructions from our customer service team.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it. If you receive a damaged, defective or incorrect product, contact us as soon as possible with photos/videos of the issue.
After reviewing the case, we may offer a replacement, exchange or refund depending on the situation.
Non-Returnable Items
Certain products may not be eligible for return due to their nature, including:
- Used personal-care or hygiene products.
- Opened beauty or cosmetic products.
- Personalized or customized products.
- Products damaged due to misuse or improper handling.
- Gift cards.
- Items specifically marked as non-returnable on the product page.
Return Shipping
If the return is due to a defective, damaged or incorrect item, we will review the case and may cover the applicable return shipping cost.
For returns due to change of mind or incorrect selection, return shipping costs may be the customer's responsibility.
Refunds
Once we receive and inspect the returned item, we will notify you whether the refund has been approved.
Approved refunds will be processed to the original payment method. Processing times may vary depending on your bank or payment provider.
Exchanges
If you would like to exchange an eligible item, please contact our customer service team. Exchanges are subject to product availability.
Important Notice
Return and refund requests are subject to applicable United Arab Emirates consumer protection laws and regulations. Nothing in this policy is intended to limit any rights that cannot legally be excluded under UAE law.
For any questions regarding returns or refunds, please contact: